For any questions regarding our products or for assistance with your order, please email support@dermolve.com and you should receive a response within 1-2 business days. If you are emailing about your order, please include the order number or the email/phone number used at checkout in your message.
We look forward to assisting you!
If you need help with your order or have a question about one of our products, please read the frequently asked questions below. If you can't find your answer there, please get in touch with our support team via support@dermolve.com.
Our customer support is available everyday. Average answer time: 1-2 business days.
We accept a variety of payment methods to make your shopping experience seamless. This includes major credit cards such as Visa, MasterCard, and American Express. We also support payments through PayPal, Apple Pay, and Google Pay. For your convenience, some regions may have additional local payment options available, which will be displayed at checkout.
We offer free shipping in the UK. Please see our shipping policy to find our shipping times.
Please allow 1-2 business days for your order to be processed and shipped. In addition, please wait for the full estimated delivery window for receiving your products. Domestic shipping can take up to 5-8 business days.
Thank you for your understanding!
We offer shipping options for any order size. The recipient country's postal service will be responsible for tracking updates & delivery once the package reaches the destination country.
After we process your order, you will receive a tracking-number. With this number you can track the status of your order.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover issues that are not attributable to a manufacturer defects.
All returns must be postmarked within fourteen (60) days of the delivery. All returned items must be in new and unused condition, in the original packaging. See our return policy for more info
Yes, we offer full and partial refunds.
Please enquire for more information about our Refund policy.
You can contact us by sending us an e-mail to support@dermolve.com.
Average answer time: 1-2 business days.
