Privacy policy

Privacy Policy Dermolve

At Dermolve, we take your privacy seriously. In this statement, we explain how we collect, use, protect and store your personal data. This privacy statement applies to all personal data that we process in the context of our services via the website www.dermolve.com We do so in accordance with the General Data Protection Regulation (GDPR).

1. Who is responsible for your data?

Data controller:

Dermolve

Postal address: Zinkstraat 24, 4823AD Breda, Netherlands
(no return adress)

Email: support@dermolve.com

2. What data do we process and why?

We only collect data that is necessary to provide our services, process your orders, improve your experience and comply with legal obligations. The way we collect data depends on how you use our website:

a) You visit our website

  • IP address
  • Cookies (see our Cookie Policy)

Purpose: functioning of the website, analysis of surfing behaviour, personalisation of content.

Basis: legitimate interest (Art. 6(1)(f) GDPR)

b) You subscribe to the newsletter/information material

  • Name
  • Email
  • Optional: date of birth, gender, address details

Purpose: sending information, offers, tips and product updates.

Basis: consent (Art. 6(1)(a) GDPR)

c) You create an account and shop in our webshop

  • Name, address, email address, telephone number
  • IP address, order and login details
  • Products viewed and ordered

Purpose: to fulfil orders, provide customer service and improve user experience.

Legal basis: performance of a contract (Art. 6(1)(b) GDPR), legitimate interest (Art. 6(1)(f) GDPR)

Please note: We do not process payment details. These are processed exclusively by our payment partners (such as Klarna, Mollie, PayPal, Stripe). Their privacy terms and conditions apply to this processing.

d) You do not complete an order

  • Email address (if provided)
  • IP address
  • Contents of shopping basket

Purpose: to send a reminder email to complete the order.

Basis: legitimate interest (Art. 6(1)(f) GDPR)

e) You chat with our customer service

  • Chat name
  • Optional: email address
  • IP address, duration of website visit

Purpose: answering questions, customer advice

Basis: performance of contract, legitimate interest

f) You post a review

  • Name or pseudonym
  • Email address (not published)
  • Rating, number of stars

Purpose: to show customer satisfaction and improve service.

Basis: consent, performance of agreement

g) You contact customer service

  • Name
  • Telephone number, email address, address if applicable

Purpose: to answer questions or complaints.

Basis: performance of agreement, legitimate interest

3. Who do we share your data with?

We only share your data with trusted third parties to the extent necessary for our services:

  • Delivery services (RoyalMail, DHL, UPS, etc.)
  • Payment service providers (such as Klarna, PayPal, Mollie, Stripe)
  • Email service providers (for newsletters or transaction messages)
  • Hosting partners of our webshop and database
  • Customer service software (for chat and support)

We enter into processing agreements with these parties in accordance with the GDPR. We never sell your data to third parties.

4. Cookies and tracking

We use cookies and similar technologies for functional, analytical and marketing purposes. Read more about this in our Cookie Policy.

For advertising and remarketing purposes, we use:

  • Google Ads & Google Analytics (with IP anonymisation)
  • Facebook Pixel

On your first visit, we explicitly ask for your consent to these cookies via our cookie banner. You can withdraw your consent at any time.

5. How do we protect your data?

  • Encrypted SSL connection (https)
  • Secure servers and databases
  • Passwords and sensitive information are stored in encrypted form
  • Access to personal data is restricted to authorised employees

6. Retention periods

  • Website visit data: max. 6 months
  • Newsletter data: until unsubscribed
  • Customer and order data: 5 years (statutory limitation period)
  • Financial administration: 7 years (tax legislation)

7. Your rights

You have the following rights:

  • Right of access
  • Right to correction
  • Right to deletion
  • Right to restriction of processing
  • Right to transferability
  • Right to object
  • Right to withdraw consent
  • Right to lodge a complaint with the Data Protection Authority

Requests can be sent to support@dermolve.com We will respond within 4 weeks.

8. Changes

This privacy policy may be amended in line with new developments or legislation. The most recent version is always available at www.dermolve.com.